About Icon Water
Icon Water is an iconic Canberra business with a history of providing essential services to Canberra for over 100 years.
We are the ACT’s supplier of essential water and wastewater services and have proudly served our community for over 100 years – sourcing, treating and supplying water, and managing Canberra’s wastewater network. Our work is essential to the health, prosperity and liveability of the region, and we are committed to environmental, social and financial sustainability in everything we do.
Icon Water is a purpose driven organisation where everyone contributes to our core business, ensuring high quality drinking water and sustainable wastewater treatment. Icon Water’s culture is driven by our values of care, connection, community and courage. These are values we see in action every day as we challenge ourselves to meet the expectations of our community.
Icon Water is an Equal Opportunity Employer which values diversity and inclusion. We encourage applicants from all backgrounds, including Aboriginal and Torres Strait Islanders, people with disabilities, people from culturally diverse backgrounds and all ages. We also have a strong focus on gender balance within the organisation and encourage women to apply.
Are you passionate about integrations, enterprise platforms, and solving complex technical challenges? Do you enjoy working across both project delivery and operational support environments? If so, we want to hear from you!
We're seeking an Integration & Platform Support Specialist to play a pivotal role in the delivery, transition, and ongoing support of our Enterprise Integration Platform (EIP) and enterprise application ecosystem.
This is a unique opportunity to be involved from the ground up, helping shape a modern integration platform before transitioning into a key operational role that ensures reliability, performance, and continuous improvement across critical business systems.
About the Role:
As the Integration & Platform Support Specialist, you'll initially be embedded within our Enterprise Integration Platform project team, supporting the implementation and deployment of integration solutions across the business.
Once the platform transitions into business-as-usual operations, you'll become a key member of Digital Operations, providing Level 2/3 support, maintaining platform health and performance, and ensuring seamless data exchange between enterprise systems.
You'll help ensure our integration services remain secure, stable, resilient, and ready to support the future needs of the organisation.
What You'll be doing:
Enterprise Integration Platform Delivery
- Support the implementation and deployment of integration solutions across the Enterprise Integration Platform (EIP).
- Collaborate with project teams, architects, and vendors to deliver reliable, supportable integration services.
- Contribute to testing, releases, documentation, and transition activities to ensure operational readiness.
Operational Support & Service Reliability
- Provide Level 2/3 support for integration services, ensuring platform stability, performance, and availability.
- Investigate and resolve incidents, defects, and integration failures within service level expectations.
- Perform maintenance, upgrades, patching, and support change and release activities.
Integration & Enterprise Application Support
- Support integration flows and reliable data exchange between enterprise applications.
- Troubleshoot cross-system issues and collaborate with Application Leads to resolve business-impacting problems.
- Contribute to system enhancements and continuous improvement initiatives.
Continuous Improvement
- Drive improvements in platform performance, monitoring, automation, and operational processes.
- Support service improvement initiatives, reporting, and compliance with security and integration standards.
What You'll Bring: You're a technically capable problem-solver who thrives in collaborative environments and enjoys working across both projects and operational teams.
- Experience with integration platforms such as Boomi, MuleSoft, Azure Integration Services or similar technologies
- Strong understanding of APIs, middleware, system integrations and data exchange concepts
- Experience supporting enterprise applications or platforms in a complex environment
- Knowledge of monitoring, logging, incident management and operational support practices
- Excellent troubleshooting and analytical skills
- Strong communication and stakeholder engagement abilities
Highly Regarded
- Experience working in both project delivery and BAU operational support environments
- Exposure to enterprise integration architecture and cloud-based integration technologies
- Experience contributing to platform optimisation, automation or service improvement initiatives
To find out more about the role you can view the detailed position description here. Alternatively, you can contact Komal.Pandya@iconwater.com.au for further information.
How to apply: Please submit your resume along with a one-page cover letter addressing how you meet the requirements of the role through the Careers Portal by clicking Apply Now below.
Applications close Wednesday 5th August 2026
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